Sign Up and Login

I don’t have a Facebook account.

While we respect your decision not to have a Facebook account, signing up through Facebook is one of the ways Encounter tries to connect you with real people, not fake profiles.

I can’t log in.

Make sure you have the most recent version of Encounter. Try force quitting the app, or logging out of your account and then logging back in. You can also try uninstalling Encounter from your phone, downloading it and reinstalling it again (your existing profile and information won’t be deleted unless you delete your actual account).

I can’t possibly describe myself in only three words.

We don’t expect you to tell your life story in three words. Just choose three (maybe ask a friend for help if you’re stuck), and then you can use all the words you want on your Encounter date.

The app keeps crashing.

Make sure you have the most recent version of Encounter, and you have installed the most recent software updates for iOS. Try force quitting the app, or logging out of your account and then logging back in. You can also try uninstalling Encounter from your phone, downloading it and reinstalling it again (your existing profile and information won’t be deleted unless you delete your actual account.)

Profile and Settings

How do I edit my profile?

From your profile page, select the settings button in the top left corner (it looks like a little gear). This will take you to the main setting page. Select “App Settings” and you’ll be taken to a page where you can edit your profile photos, descriptive words and your date of birth.

How do I change my name?

Encounter uses your Facebook information to create your profile. If you update your name on Facebook, it will update on Encounter within a few days. If it does not update, you’ll have to delete your Encounter account and open a new one.

How do I change my description words?

You can edit your three description words on the settings page, under “App Settings.”

How do I edit my search preferences?

On the main settings page, select “Search Preference” and you will be taken to a page where you can edit the sex, age range and distance of your potential matches.

How do I delete my account?

On the main settings page, select “Delete Account.”

I want to add more information about myself – why can’t I?

The idea behind Encounter is simple profiles, so you can get to know your matches (and they can get to know you) in person.

Photos

I’m not good at selfies – why does one of my photos have to be taken with my phone?

Encounter wants you being you – requiring one photo to be taken with your phone’s camera is one way to make sure we’re dealing with real people. If you really can’t handle the selfie thing, ask a friend to snap a photo of you with your phone.

Three photos isn’t enough, I want more!

All of that personality couldn’t be captured in 100 photos! Choose three of your best, and let them see the rest in person on an Encounter date.

How do I change my main profile photo?

From the main settings page, select “App Settings” – this will take you to a new page, where you can edit your profile picture.

Matches

How do I un-match/block/report someone?

Only if you’ve started to setup an Encounter, or if you both have been messaging each other, do options for blocking and un-matching appear. The “…” in the top right corner of the Encounters and Messages screens will show you your options. You’ll disappear from their Matches, they’ll disappear from your Matches, and neither of you will be able to set up Encounter dates with or message each other.

Can I unblock someone?

Blocking, or “un-matching” another user is permanent, so think carefully before pushing that button.

I got a new match notification, but I don’t see a new match.

If the profile doesn’t show on the Matches screen, it means that person either blocked you or deleted their account. Just to be sure, you can try logging out and logging back in on the main settings page.

I lost all my Matches!

Try logging out and logging back in on the main settings page. As long as you haven’t accidentally deleted your account you should be fine! (If only one or two of your Matches disappeared, they either blocked you or deleted their account.)

One of my Matches disappeared.

It sounds like that person either blocked you or deleted their account. Just to be sure, try logging out and back in.

I don’t have any Matches.

Bummer. Try updating your photos or description words, or maybe increasing your distance in App Settings. After that, all you have to do is wait!

Can I message someone I haven’t matched with?

Encounter’s messaging feature is only available after you have been on an Encounter date with someone.

Encounter says “There’s no one new in my area.”

Try increasing your distance under Search Preferences.

Will I lose my matches if I delete the app?

Not if you delete the app. However, if you delete your account, you will lose your matches and your messages.

Encounters

I would like to change the date/time/place of my Encounter date.

If you have just received an invitation for an Encounter date, select “Change” to send a request to your match. As the invitee, you can only request a change in the date or time, not the location.

My Encounter date is confirmed, but something came up and I can’t make it/need to reschedule.

On the Encounters screen, select the Encounter date you wish to reschedule, and select “reschedule.” Your match will receive a notification to accept, cancel or change the rescheduled Encounter date.

My date did not show up, and I want to know why.

Encounter will send you a notification one hour after your scheduled date time. You will be asked:

  1. Did he/she show up for the Encounter date? Select “No.”
  2. Does he/she have permission to contact you directly through Encounter? Select “Yes.”

If your no-show also selects “yes” to the second question, you’ll have the opportunity to message them and ask them why they stood you up. If not, it wasn’t meant to be. On to the next Encounter!

I did not receive a notification after my Encounter date.

Try logging out and logging back into your account on the main settings page.

Chat / Messages

I got a new message notification but I don’t see it.

If the profile doesn’t show on the Matches or Messages screen, it means that person either blocked you or deleted their account. Just to be sure, you can try logging out and logging back in on the main settings page.

Can I message someone I haven’t matched with?

Encounter’s messaging feature is only available after you have been on an Encounter date with someone.

Can I message someone I haven’t had an Encounter with?

Encounter’s messaging feature is only available after you have been on an Encounter date with someone.

My messages are not going through.

Please make sure you have a strong internet connection. On iOS, try tapping the exclamation mark and hit resend. You can also try closing the app. If the issue persists, please wait a few hours and try again at a later time. We apologize for the inconvenience.

Why can’t I message my recent Encounter date?

Messaging is only available if both parties agree to it after an Encounter date. If you can’t message your recent date, it means that person either blocked you or deleted their account. Just to be sure, you can try logging out and logging back in on the main settings page.

Can I unblock someone?

Blocking, or “un-matching” another user is permanent, so think carefully before pushing that button.

Still Have Questions?

Contact us